Order Cancellations
We understand that plans can change. If you need to cancel your order, please contact us as soon as possible at Hairitage.co@outlook.com. We will do our best to accommodate your request, but cancellations can only be honored if the order has not yet been processed or shipped.
Orders Already Processed or Shipped
Once an order has been processed for shipping, we are unable to cancel it. If your order has already shipped, you will need to wait for it to arrive and then follow our Refund and Exchange policy for any applicable returns.
How to Request a Cancellation
To request a cancellation, please email us at Hairitage.co@outlook.com with your order number and the reason for cancellation. Include "Cancellation Request" in the subject line so we can process it as quickly as possible.
Refunds for Cancelled Orders
If your cancellation request is approved before the order ships, a full refund will be issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or credit card provider's processing times.
Point of Sale Purchases
Cancellations are not available for products purchased and accepted in person, as these are inspected and approved by the customer at the time of sale.