Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to circumstances beyond our control, such as customs processing or carrier delays.

Estimated delivery times are as follows:

• Domestic orders: 5–10 business days
• International orders: 7–21 business days

International Shipping

We currently ship worldwide. Please note that international orders may be subject to import duties, taxes, and customs fees charged once the package reaches its destination country. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update once your order has been picked up by the carrier.

Lost, Stolen, or Damaged Packages

Hairitage is not liable for packages that are lost, stolen, or damaged in transit once marked as delivered by the carrier. If your tracking shows delivered but you have not received your package, please contact your local carrier and check with neighbors or household members before reaching out to us.

If your package arrives visibly damaged, please contact us within 24 hours of delivery at Hairitage.co@outlook.com with photos of the damage so we can assist you.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible and we will do our best to update it before it ships.